FAQ

How long does it take for my order to be ship?

We usually ship out in-stock items within 1-2 weeks of payment. We try to ship orders out as fast as possible, however we are a small business and can only do so much at a time. For custom orders and out of stock/pre order items lead times will vary, we will keep you posted on the status of your order if it's a special case!
Do you ship outside of the U.S.?

No, we do not. Since Night Vision and Night Vision related parts are ITAR restricted items, we are unable to ship outside of the US. We can only ship items CONUS to valid addresses. We do not ship to APO/FPO or other mail forwarding addresses.
Do you warranty your trade in units?

Yes, everything except for the tube is new production and is under a 2 year warranty! The only thing that isn't warrantied is the tube!
What parts of your trade in units are trade in/new production

The tube is the only part that is trade in, everything else is new production!
Something is listed under the blem category but looks clean, are there blems I can't see?

Yes some blems are extremely difficult to catch on camera , though sometimes clean units slip into our blem batches that we receive, we list them together, the price will reflect the condition of the unit. If you can't see any blems on the listing picture and it is priced higher than other units it's likely clean. Make sure to double check the pictures, zoom in, and check your display settings, as those can also affect how the blems show up on the image.
Can I get additional pictures of a blem unit?

In order to preserve the condition of the units and prevent any potential further blems this is not a service we offer. Once the unit goes through QC and a picture is taken to be listed the battery is removed and the unit is kept in storage until it is shipped.
Can I change to a different unit after I've already placed an order?

No. In order to keep track of our inventory and shipping we are not able to swap out a unit for a different one after you have ordered because you have changed your mind. This is to prevent mix ups and make sure everyone gets the unit that they ordered.
Can I retroactively apply a coupon code to an order?

No. In order to keep track of our accounting and keep everything in order this is not something we can do.
What helmet size is best for me?

In order to get your helmet size you'll need to measure the circumference of your head. Grab a tape measure and measure just above your ears/eyebrows and take the number where the tape overlaps as your measurement. Sizes: Small < 20 1/4” Medium 20 1/4" - 23 1/2” Large 23 1/2" - 24 3/4” XL > 24 3/4” (If you're between sizes/on the border we recommend to go to the smaller size for a tighter/more secure fit.)